Terms & Conditions | Mobile Pro Auto Glass

Mobile Pro Auto Glass Inc. Terms & Conditions

Last modified 9/29/2026

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Mobile Pro Auto Glass, Inc. (“we,” “us,” or “our”), including mobile and in-shop automotive glass repair and replacement, calibration of advanced driver-assistance systems (ADAS) where offered, related products, quotes, scheduling, and our website (collectively, the “Services”). By requesting a quote, scheduling, or accepting our Services, or by using our website, you agree to these Terms. If you do not agree, do not use our Services.

2. Quotes, Scheduling, and Mobile Service

Quotes and estimates are based on the vehicle information you provide (such as year, make, model, VIN, and glass features) and are subject to confirmation. Final pricing may change if the vehicle, glass type, features, or required parts differ from what was described, or if additional work is needed.
For mobile service, you are responsible for providing a safe, accessible, and legal location for the work, along with reasonable access to the vehicle. We may reschedule or decline service if conditions (including weather, temperature, or location) are unsafe or unsuitable for a proper installation.
You represent that you are the owner of the vehicle or are authorized to approve the requested Services on the owner’s behalf.
Appointment times are estimates. We are not liable for delays caused by traffic, weather, parts availability, or other circumstances beyond our reasonable control.

3. Payment, Insurance, and Cancellations

Payment is due upon completion of Services unless otherwise agreed in writing. We accept the payment methods identified at the time of service. You authorize us to charge the payment method you provide for the agreed amount.
If you request that we bill your insurer, you authorize us to communicate with your insurance carrier and to process the claim on your behalf. You remain responsible for any deductible, non-covered amounts, and any balance not paid by your insurer. You are responsible for the accuracy of the insurance information you provide.
Cancellations or rescheduling should be made as far in advance as possible. Special-order glass or parts may be non-refundable once ordered. Fees for missed appointments or trip charges may apply where disclosed.
Past-due balances may be subject to collection and, to the extent permitted by law, interest and reasonable costs of collection.

4. The Vehicle, Your Property, and Content

You are responsible for removing valuables and personal property from the vehicle and for disclosing any pre-existing damage, aftermarket modifications, or conditions (such as rust, prior poor installations, or electronic features) that may affect the work. We are not responsible for pre-existing conditions or for damage that results from them.
You authorize us to operate and access the vehicle as reasonably necessary to perform the Services, including moving the vehicle short distances and accessing glass, trim, sensors, and related components.
You grant us permission to photograph and video the vehicle, its glass, VIN, damage, and the completed work for documentation, quality assurance, warranty, insurance, dispute resolution, training, and marketing purposes, as described in our Privacy Policy under “Vehicle Content and Images.” You may opt out of marketing use of identifiable vehicle content by contacting us.

5. Safe Drive-Away Time and Post-Service Care

After a windshield or glass replacement, adhesives require time to cure. You agree to follow the safe drive-away time and any care instructions we provide (for example, regarding driving, car washes, retention tape, and closing doors gently). Failure to follow these instructions may affect the integrity of the installation, your safety, and your warranty rights.

6. ADAS Calibration

Many vehicles require recalibration of cameras and sensors after windshield replacement. Where we provide or arrange calibration, it is performed according to available manufacturer procedures. Some vehicles may require calibration by a dealer or third party. You are responsible for having required calibration completed; a vehicle may not perform as expected if calibration is not completed.

7. Acceptable Use of the Website

Your use of our website is also governed by the acceptable-use rules in this Section 7. You agree not to use the website for any unlawful purpose, to send spam, to infringe our intellectual property, or to interfere with the operation or security of the website.

8. Communications Consent

By providing your phone number and email address, you consent to receive Service-related communications from us by phone, text, and email. Marketing communications are subject to your consent and preferences; you may opt out of SMS by replying STOP and out of marketing emails via the unsubscribe link. SMS marketing is further governed by our SMS Opt-In Terms and Conditions.

9. Disclaimers

EXCEPT FOR ANY SEPARATE WRITTEN WARRANTY WE EXPRESSLY PROVIDE, THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER REPRESENTATIONS, CONDITIONS, AND WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY. Any warranty covering workmanship or materials, if offered, is provided in a separate written warranty document and is not part of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Mobile Pro Auto Glass, Inc., and its owners, officers, employees, and agents, will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, business, goodwill, use, or data, arising out of or relating to the Services or website. Our total aggregate liability for any claim relating to the Services will not exceed the amount you paid to us for the specific Service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law. Windshield repair services are also subject to our Windshield Repair Liability Waiver & Hold Harmless Agreement.

11. Indemnification

You agree to indemnify and hold harmless Mobile Pro Auto Glass, Inc. and its owners, officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misrepresentation of vehicle or insurance information, or your violation of applicable law or the rights of others.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles. Any dispute arising from or relating to these Terms or the services provided by Mobile Pro Auto Glass, Inc. shall be resolved through binding arbitration in North Carolina, rather than in court, except where prohibited by law. You agree to waive the right to a trial by judge or jury and to resolve disputes on an individual basis, to the fullest extent permitted by law.

13. Changes to These Terms

We may modify these Terms at any time by posting the revised Terms. Changes are effective when posted. Your continued use of the Services or website after changes are posted constitutes acceptance of the revised Terms.

14. Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy and any separate written estimates or warranties, constitute the entire agreement between you and us regarding the Services.

SMS Opt-In Terms & Conditions

Mobile Pro Auto Glass, Inc. (“we,” “us,” or “our”) offers an SMS/text messaging program (the “Program”). These SMS Terms and Conditions govern your participation in the Program and are in addition to, and incorporate, our Privacy Policy. By opting in, you agree to these terms.

1. Program Description and Consent

By opting in to our SMS texting service - via a web form, checkbox, keyword, Interactive Voice Response, in person, over the phone, or other medium - you agree to receive recurring SMS/text messages from or on behalf of Mobile Pro Auto Glass, Inc. Messages may include quotes and estimates, appointment scheduling, confirmations and reminders, technician arrival and status updates, service follow-ups, review requests, account or service notifications, and - where you have provided the required consent - offers and other promotional or marketing materials. Messages may be sent using automated technology. Message frequency varies.

Consent is not a condition of purchase. You are not required to agree to receive marketing text messages in order to purchase any goods or services from us.

2. Cost - Message and Data Rates

Message and data rates may apply to messages sent to you from us and to us from you, depending on your wireless plan. For questions about your text or data plan, contact your wireless provider. We are not responsible for charges imposed by your carrier.

3. Opt-Out - STOP

You can cancel the SMS service at any time by texting the keyword STOP to the number from which you receive our messages. After you send STOP, we will send you a one-time message to confirm that you have been unsubscribed. Following this confirmation, you will no longer receive SMS messages from us. You may also reply with UNSUBSCRIBE, CANCEL, END, QUIT, or REVOKE. To rejoin, sign up again as you did initially, and we will resume sending messages to you.

4. Help - HELP

If you experience any issues with the Program, or want more information, reply with the keyword HELP for assistance, or contact us at (704) 494-4124 or support@mobileproautoglass.com.

5. Carriers

Carriers (including wireless carriers) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless service provider and is not guaranteed.

6. Eligibility

You must be the account holder or have the account holder’s permission for the mobile number you provide, and you must be at least 18 years of age (or the age of majority in your jurisdiction) to enroll. By enrolling, you represent that the mobile number you provide is your own and that you are authorized to receive messages at that number.

7. Privacy and Your Information

The information we collect through the Program, such as your name and mobile number, is used to operate the Program and to comply with 10-Digit Long Code (10DLC) and other applicable messaging regulations. We may share your information with third-party messaging providers solely for the purpose of delivering our messaging services; these providers are contractually prohibited from selling or sharing your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, regardless of purpose.

8. Changes to These Terms

We may update these SMS Terms and Conditions from time to time. Changes are effective when posted. Your continued participation in the Program after changes are posted constitutes acceptance of the updated terms.

9. Dispute Resolution

Any dispute arising from or relating to the Program or these SMS Terms and Conditions is subject to the governing-law and binding arbitration provisions in Section 12 of our Terms and Conditions.

Website Accessibility Statement

Our Commitment to Accessibility

Mobile Pro Auto Glass, Inc. is committed to ensuring that our website is accessible to people with disabilities. We want everyone who visits our website to feel welcome and to have a positive experience, regardless of ability or technology.

Conformance Standard

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities. We also strive to comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA).

Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our website and work to improve the user experience for everyone by applying relevant accessibility standards as we develop and update our content and features. Because our website may include content from third parties, we cannot guarantee that all third-party content is fully accessible.

Feedback and Assistance

We welcome your feedback on the accessibility of our website. If you encounter any barrier, have difficulty accessing any part of our website, or need assistance or information in an alternative format, please contact us and we will work with you to provide the information, service, or transaction you seek through an accessible communication method or alternative means.

When contacting us, please provide:

A description of the issue or the information you are trying to access;
The web address (URL) of the page, if applicable; and
Your name and preferred contact method so we can follow up.

Refund or Cancellation Policy

Overview

Mobile Pro Auto Glass, Inc. (“we,” “us,” or “our”) wants you to be satisfied with our automotive glass repair and replacement services (the “Services”). This Refund and Cancellation Policy explains our practices for scheduling changes, cancellations, deposits, refunds, and related fees. This policy is part of, and should be read together with, our Terms and Conditions. By scheduling or accepting Services, you agree to this policy.

Appointment Cancellations and Rescheduling

We ask that you notify us as soon as possible if you need to cancel or reschedule. Please provide at least 24 hours’ notice for standard appointments.
Cancellations or reschedules made with at least 24 hours’ notice are free of charge, except for any non-refundable special-order parts already purchased (see below).
For mobile service, if our technician arrives at the scheduled location and time and is unable to perform the Service because the vehicle is unavailable, inaccessible, the location is unsafe or unsuitable, or no one is present to authorize the work, a trip/service call fee of $25 may apply.
No-shows or cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of $25, in addition to any non-refundable parts costs.

Deposits

We may require a deposit to schedule certain Services, particularly where special-order or dealer-only glass or parts must be sourced in advance.
Deposits are applied toward the total cost of your Service. Deposits are refundable if you cancel before we order parts for your job. Once special-order parts have been ordered, the portion of your deposit attributable to those parts is non-refundable, as described below.

Special-Order Glass and Parts

Some vehicles require glass, moldings, sensors, or other components that must be specially ordered and are not returnable to our suppliers, or are returnable only subject to restocking fees.
Once a special-order part has been ordered for your job, that part is non-refundable, or is refundable only net of any supplier restocking and shipping charges actually incurred. We will advise you before placing a special order that requires a non-refundable commitment.

Completed Services

Because our Services involve labor and the installation of materials onto your vehicle, completed Services are generally not refundable once performed.
If you are not satisfied with a completed Service, please contact us promptly. Issues relating to the quality of workmanship or materials are addressed under our written Warranty (if applicable), not under this Refund Policy. Where we determine that a Service was not performed correctly, our remedy is to re-perform the Service or correct the issue in accordance with our Warranty and Terms and Conditions.

Insurance-Billed Services

If your Service is billed to your insurance carrier, refunds and adjustments are handled in coordination with your insurer. You remain responsible for any deductible and any amounts not covered by your insurance.
If a payment you made is later covered by insurance, we will refund any resulting overpayment to the appropriate party in accordance with applicable insurance rules and law.

Payment Methods and Refund Processing

Approved refunds are issued to the original method of payment where reasonably possible. Refunds to a credit or debit card are typically processed within 7–14 business days, though the time for the funds to appear depends on your card issuer or bank.
We do not issue cash refunds for payments made by card or electronic methods.

Chargebacks

If you have a concern about a charge, please contact us first so we can work to resolve it. Initiating a chargeback without first contacting us may delay resolution. We reserve the right to dispute chargebacks that we believe are not valid and to provide documentation of the Services performed and the terms you agreed to.

Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes are effective when posted, and the “Last Updated” date above will be revised. The policy in effect at the time you schedule your Service governs that Service.

Governing Law

This policy is governed by the laws of the State of North Carolina, without regard to its conflict-of-laws principles. Any dispute arising from or relating to this policy shall be resolved through binding arbitration in North Carolina as described in Section 12 of our Terms and Conditions.

DMCA and Notice-And-Takedown Policy

Introduction

Mobile Pro Auto Glass, Inc. (“we,” “us,” or “our”) respects the intellectual property rights of others and expects users of our website to do the same. This Digital Millennium Copyright Act (DMCA) and Notice-and-Takedown Policy describes how to notify us of material on our website that you believe infringes your copyright, and how we respond to such notices. It also describes how a user may submit a counter-notification. This policy is part of these Terms and Conditions.

Reporting Claimed Copyright Infringement

If you are a copyright owner, or authorized to act on behalf of one, and you believe that content on our website (for example, a photo, review, or other user-submitted material) infringes your copyright, you may submit a written notification to our Designated Agent. In accordance with the DMCA (17 U.S.C. § 512(c)(3)), your notice must include substantially the following:

A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
Identification of the copyrighted work claimed to have been infringed, or, if multiple works are covered by a single notification, a representative list of such works.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit us to locate the material (for example, the URL or web address where it appears).
Information reasonably sufficient to permit us to contact you, such as your name, mailing address, telephone number, and email address.
A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner’s behalf.

Designated Agent

Please send DMCA notices to our Designated Agent:

Mobile Pro Auto Glass, Inc.

Attn: DMCA Designated Agent

Address: 8425 Old Statesville Rd., Suite 19, Charlotte, NC 28269

Phone: (704) 494-4124

Email: support@mobileproautoglass.com

Website: www.mobileproautoglass.com/contact-us

Note: This contact information is for copyright infringement notices only. Unrelated inquiries will not receive a response through this channel.

Our Response

Upon receiving a valid DMCA notice, we will act expeditiously to remove or disable access to the material claimed to be infringing.
We may notify the user who submitted the material that it has been removed or disabled, and may provide that user a copy of the takedown notice.
We reserve the right to remove any content at any time, with or without notice, for any reason, consistent with these Terms and Conditions.

Counter-Notification

If you are a user whose content was removed or disabled and you believe it was removed by mistake or misidentification, you may submit a written counter-notification to our Designated Agent. Under the DMCA (17 U.S.C. § 512(g)(3)), your counter-notification must include substantially the following:

Your physical or electronic signature.
Identification of the material that was removed or disabled and the location at which it appeared before it was removed or disabled.
A statement, under penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification.
Your name, mailing address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, for any judicial district in which we may be found), and that you will accept service of process from the person who provided the original notice, or that person’s agent.

Upon receipt of a valid counter-notification, we may restore the removed material in not less than 10 nor more than 14 business days, unless our Designated Agent first receives notice that the complaining party has filed a court action seeking to restrain the allegedly infringing activity.

Repeat Infringers

Consistent with the DMCA and these Terms and Conditions, we will, in appropriate circumstances, disable and/or terminate access for users who are determined to be repeat infringers of copyright.

Misrepresentations

Please be aware that under Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees. If you are unsure whether material infringes your copyright or whether you are the rightful owner, you should consult an attorney before submitting a notice or counter-notification.

Changes to This Policy

We may update this DMCA and Notice-and-Takedown Policy from time to time. Changes are effective when posted, and the “Last Updated” date above will be revised.

Governing Law

This policy is governed by the laws of the State of North Carolina and applicable United States federal law, without regard to conflict-of-laws principles. Except for the federal court consent required for counter-notifications under the DMCA, any dispute between you and us arising from or relating to this policy is subject to the binding arbitration provisions in Section 12 of our Terms and Conditions.

How To Contact Us

If you have any questions, comments, or requests regarding this policy, please contact us:

Mobile Pro Auto Glass, Inc.

Address: 8425 Old Statesville Rd., Suite 19, Charlotte, NC 28269

Phone: (704) 494-4124

Email: support@mobileproautoglass.com

Website: www.mobileproautoglass.com/contact-us