Liability Waiver

Mobile Pro Auto Glass Inc. Liability Waiver and Hold Harmless Agreement

Last modified 9/29/2026

By requesting or purchasing windshield repair services from Mobile Pro Auto Glass, Inc. (“we,” “us,” or “our”) the customer acknowledges and agrees to the following:

1. Condition of Windshield
   The customer understands that windshield repair is intended to improve the appearance and structural integrity of minor chips, cracks, and other damage, but no repair can guarantee that existing damage will be completely removed or that the windshield will never crack further.
2. Existing Damage and Further Cracking
   Windshield damage may spread or worsen during or after the repair process due to existing stress, temperature changes, road conditions, vibration, impact, or other factors beyond the control of Mobile Pro Auto Glass, Inc. The customer accepts the risk of additional cracking or damage to the windshield.
3. Repair Results
   The customer understands that some discoloration, visibility of the original damage, imperfections, or other cosmetic evidence may remain following the repair. Results may vary depending on the size, location, age, and type of damage.
4. Release of Liability
   To the fullest extent permitted by applicable law, the customer releases and holds harmless Mobile Pro Auto Glass, Inc., its owners, employees, contractors, and representatives from claims, damages, losses, or expenses arising from or related to the windshield repair service, including claims involving pre-existing damage or subsequent cracking, except to the extent caused by Mobile Pro Auto Glass, Inc.’s gross negligence, willful misconduct, or other liability that cannot legally be waived.
5. Customer Responsibility
   The customer is responsible for providing accurate information regarding the vehicle and existing windshield damage and for following any care or use instructions provided after the repair.
6. Insurance and Vehicle Condition
   The customer acknowledges that Mobile Pro Auto Glass, Inc. is not responsible for damage or defects that existed before the service was performed.
7. Acknowledgment and Consent
   By submitting a service request, booking an appointment, checking an acknowledgment box, or otherwise authorizing the repair, the customer confirms that they have read, understood, and agreed to this Liability Waiver and Hold Harmless Agreement.
1. Governing Law and Dispute Resolution (Binding Arbitration)
   This Agreement shall be governed by the laws of the State of North Carolina. Any dispute arising from or relating to this Agreement or the services provided by Mobile Pro Auto Glass, Inc. shall be resolved through binding arbitration in North Carolina, rather than in court, except where prohibited by law. The customer agrees to waive the right to a trial by judge or jury and to resolve disputes on an individual basis, to the fullest extent permitted by law.