Privacy Policy

Mobile Pro Auto Glass Inc. Privacy Policy

Last modified 9/29/2026

Introduction

Mobile Pro Auto Glass, Inc. (“we,” “us,” “our” or the “Company”) is committed to protecting and respecting your privacy. This Privacy Policy (this “Policy”) describes how we collect, use, and disclose the personal information of users of our services, including our website and any subdomains, forms, and online scheduling tools (collectively, our “Site”), as well as customers and prospective customers of our mobile and in-shop auto glass services (our “Services”). Please read this Policy carefully.

By using our Site or Services, you agree to the terms of this Policy. If you do not agree, please do not use our Site or Services. Reviewing this Policy for the limited purpose of reading it does not constitute agreement unless you make further use of our Site. This Policy may be updated from time to time as described below.

This Policy describes: the personal information we collect; how we collect it; how we use it; how we share it; your choices and rights; and how you can contact us.

Information We Collect

We and our third-party service providers may collect and process the following categories of personal and vehicle-related information about you:

1. Identifiers and contact data: name, mailing address, service/vehicle location address, phone number(s), and email address.
2. Vehicle and service information: vehicle year, make, model, VIN, license plate, glass and part specifications, damage descriptions, photos or images of your vehicle and its glass, service history, and appointment details.
3. Insurance and payment-related information: insurance carrier, policy or claim number, deductible information, and billing details. Full payment card numbers are processed by our payment processor and are not stored by us.
4. Communications: information you provide when you call, text, email, live chat, submit a form, request a quote, book online, or message us through social media, including the content of those communications.
5. Social network profile information: information you make publicly available or share with us when you interact with our social media pages or link to our Site.
6. Marketing and consent data: your SMS/text and email opt-in status, communication preferences, and records of your consent.
7. Automatically collected data: domain name, Internet Protocol (IP) address, device type and model, browser type, mobile carrier or Internet service provider, referring/exit pages, pages viewed, access times, and other usage data collected through cookies, tracking pixels, and similar technologies (see our Cookie Policy).

How We Collect Information

We and our third-party service providers may collect personal information as follows:

1. Directly from you when you fill in forms, request a quote, schedule service, subscribe to communications, complete a survey, or upload content (including photos of your vehicle) to our Site.
2. When you contact us by phone, email, text message, or messaging application, including on social media.
3. From social network profile information you have made publicly available or when you connect or link to our Site with your own social media account. We may also collect customer and public feedback posted on social media.
4. When you opt in to our SMS text messaging program, in which case we collect information such as your name and phone number. See the SMS Opt-In section of our Terms and Conditions.
5. Automatically through cookies, tracking pixels, and similar technologies when you use our Site.
6. From service providers, insurance carriers, dealerships, referral partners, and glass/parts suppliers in connection with providing your Services.

How We Use the Information Collected

We and our third-party service providers may use the information collected to:

1. Provide, schedule, perform, and manage our auto glass Services, including mobile service at your chosen location.
2. Prepare quotes and estimates, source correct glass and parts, and process and manage purchases, payments, and insurance claims.
3. Operate, maintain, secure, and improve our Site and Services.
4. Respond to your inquiries, quote requests, appointment requests, and customer-service questions, and post or respond to your comments and reviews.
5. Send transactional and service messages, such as appointment confirmations, reminders, technician arrival notifications, follow-ups, and warranty or recall notices.
6. Communicate with you about special offers, promotions, and Services that may interest you, where permitted and consistent with your preferences.
7. Conduct analytics and market research to better understand our customers and improve our products, Services, and advertising.
8. Use photos and information about your vehicle and completed work for quality control, training, documentation, and - in de-identified or with your permission - marketing and promotional purposes. See “Vehicle Content and Images” below.
9. Notify you about changes to our Services or policies.
10. Detect, prevent, and address fraud, security issues, and violations of our terms, and comply with legal obligations.

We and our third-party service providers may use information collected from cookies, tracking pixels, and similar technologies to target advertising to you personally, through online and offline methods including email, display media, video media, and direct mail. For information about how to opt out, see “Your Choices and Rights” and our Cookie Policy.

Vehicle Content and Images

Because we repair and replace automotive glass, we routinely collect information and images relating to your vehicle. You agree that we may photograph or video your vehicle, its glass, damage, VIN, and the completed work for purposes including documenting the condition of the vehicle, verifying parts, quality assurance, warranty claims, insurance documentation, and dispute resolution.

We may also use images of completed work and vehicles for marketing, advertising, training, and promotional purposes (for example, on our Site, social media, or advertisements). Where such content could reasonably identify you (for example, a visible license plate or unique identifiers), we will either de-identify the content (such as by obscuring the plate) or obtain your permission before using it for marketing. If you do not want your vehicle images used for marketing, you may contact us at any time to opt out.

Communications: SMS, Email, and Phone

We communicate with customers and prospective customers by text message (SMS), email, and phone. We use these channels for transactional messages (such as quotes, appointment confirmations and reminders, technician updates, and follow-ups) and, where you have consented or as otherwise permitted by law, for marketing and promotional messages.

1. SMS/Text: If we engage in SMS marketing, we and our third-party providers may collect your name and phone number when you opt in. The information is used to send notifications, alerts, appointment reminders, and marketing communications, and to comply with 10-Digit Long Code (10DLC) regulations. We may share your information with third-party messaging providers solely to deliver our text messaging services. Our providers are prohibited from selling or sharing your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, regardless of purpose. You may opt out at any time by replying STOP. See the SMS Opt-In section of our Terms and Conditions.
2. Email: You may opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us. Transactional emails related to your Service may still be sent.
3. Phone/Calls: We may call you regarding quotes, appointments, and Services. Calls may be recorded or monitored for quality and training where permitted by law, and we will provide notice where required.

How We Disclose the Information Collected

We and our third-party service providers may share your personal information under the following circumstances:

1. With affiliates and members of our group of companies (if any).
2. With service providers that perform functions on our behalf, such as payment and credit-card processors, website and CRM hosts (including our website platform provider), scheduling and email/SMS vendors, glass and parts suppliers, and analytics and marketing providers.
3. With insurance carriers, third-party administrators, and networks when you request that we bill your insurance or process a glass claim on your behalf.
4. In response to legal process; to comply with applicable laws; to combat fraudulent or criminal activity; to enforce our agreements, policies, and terms of use; and to protect the rights, property, and safety of our business, employees, agents, customers, or others.
5. In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, in which case personal information may be transferred as a business asset.
6. With advertising and technology partners, we may share technical data collected via cookies, pixels, and similar technologies to help target and measure advertising.
7. We and our digital marketing provider may share the contact information you provide (such as your phone number and email address) in hashed (anonymized) form with business partners such as Meta (Facebook) and Google to identify potential customers and improve our marketing. Depending on your state, this may be considered “sharing” or a “sale” of personal information. To exercise your right to opt out, see “Your Choices and Rights” below and our Do Not Sell or Share My Personal Information notice.

We do not sell your personal information for money. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, regardless of the purpose.

Cookies and Tracking Technologies

Our Site uses cookies, tracking pixels, web beacons, and similar technologies to operate the Site, remember your preferences, analyze traffic, and support advertising. For details about the technologies we use and how to manage them, please see our Cookie Policy. You can also manage cookies through your browser settings.

Your Choices and Rights

1. Marketing communications: You may opt out of marketing emails via the unsubscribe link, and out of SMS by replying STOP. You may also contact us to update your preferences.
2. Targeted advertising / “sharing”: You may opt out of the sharing of your contact information for cross-context behavioral or targeted advertising by submitting a request as described in our Do Not Sell or Share My Personal Information notice, or by contacting us.
3. Cookies: You can adjust your browser settings and use industry opt-outs, such as the Digital Advertising Alliance at aboutads.info and the Network Advertising Initiative at networkadvertising.org.
4. State privacy rights: Depending on your state of residence, you may have rights to know, access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing. We will honor verifiable requests as required by applicable law and will not discriminate against you for exercising your rights. To make a request, contact us using the information below.

We control and operate the Site from within the United States. Our Services are intended for customers located in the United States.

Data Retention and Security

We retain personal information for as long as necessary to provide our Services, comply with our legal obligations (including tax, warranty, insurance, and recordkeeping requirements), resolve disputes, and enforce our agreements. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Site and Services are not directed to children under 13 (or under 16 where applicable), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

Third-Party Links and Services

Our Site may contain links to third-party websites and services that we do not control. This Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

Dispute Resolution

Dispute Resolution: Any dispute arising from or relating to this Policy is subject to the governing-law and binding arbitration provisions in Section 12 of our Terms and Conditions, except where prohibited by law.

Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our Site or Services after changes become effective constitutes acceptance of the updated Policy.

Do Not Sell or Share My Personal Information

This notice explains your right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising (targeted advertising), and how Mobile Pro Auto Glass, Inc. (“we,” “us,” or “our”) handles such requests. It supplements our Privacy Policy.

What This Means

We do not sell your personal information for money. However, like many businesses, we and our digital marketing provider may share certain information - such as your contact information (in hashed/anonymized form) and online identifiers and activity collected through cookies and pixels - with advertising partners such as Google and Meta (Facebook) to identify potential customers and to deliver and measure advertising. Under some state privacy laws, this type of disclosure may be considered a “sale” or “sharing” of personal information, even when no money is exchanged.

Your Right to Opt Out

Depending on your state of residence, you may have the right to direct us not to sell or share your personal information for targeted advertising. We will honor valid opt-out requests as required by applicable law and will not discriminate against you for exercising your rights.

How to Opt Out

1. Submit a request: Contact us at support@mobileproautoglass.com or (704) 494-4124 to ask us to stop selling or sharing your personal information.
2. Cookie preferences: Use the cookie consent tool on our website (where available) to decline advertising cookies, and see our Cookie Policy.
3. Global Privacy Control: Where required, we honor opt-out preference signals such as the Global Privacy Control (GPC) transmitted by your browser or extension.
4. Industry opt-outs: You can also opt out of interest-based advertising through the Digital Advertising Alliance at aboutads.info and the Network Advertising Initiative at networkadvertising.org, and opt out of certain direct mail through our provider.

Authorized Agents and Verification

You may use an authorized agent to submit an opt-out request on your behalf; we may require proof of authorization. For certain requests, we may need to verify your identity or request additional information to process your request in accordance with applicable law.

Contact for Privacy Requests

To exercise your rights or ask questions about this notice, contact us as described below.

How To Contact Us

If you have any questions, comments, or requests regarding this policy, please contact us:

Mobile Pro Auto Glass, Inc.

Address: 8425 Old Statesville Rd., Suite 19, Charlotte, NC 28269

Phone: (704) 494-4124

Email: support@mobileproautoglass.com

Website: www.mobileproautoglass.com/contact-us