FAQs
Frequently Asked Questions
Have questions about auto glass repair, ADAS calibration, or how insurance claims work? We've put together answers to the questions we hear most from customers across the Charlotte area. From what to expect during a mobile appointment to how coverage works in North Carolina and South Carolina. Don't see what you're looking for? Give us a call and our team will be happy to help!
Why does my windshield installation require a calibration?
Advanced driver assistance systems in modern vehicles rely on cameras and sensors positioned around the windshield. When replacing your windshield, recalibration may be necessary to ensure these sensors and cameras are correctly aligned for optimal functionality of safety features.
What’s the difference between OEM and OEE auto glass?
OEM (Original Equipment Manufacturer) glass is produced by the vehicle’s original glass manufacturer and meets the vehicle manufacturer’s specifications. OEE (Original Equipment Equivalent) glass is made by a different manufacturer and is designed to meet the same required standards and specifications for your vehicle. Both options can provide a safe, quality replacement when properly manufactured and installed. We can help you determine which option is right for your vehicle based on availability, features, and your preferences.
Will checking my deductible or inquiring about auto glass claims raise my insurance rates?
Generally, inquiring about your policy coverage and deductibles isn't considered a claim. However, for absolute certainty, we advise reviewing your specific insurance policy or contacting your provider directly. Understand, that an auto glass claim falls under comprehensive coverage due to being a no fault claim
Will filing an auto glass claim count towards my insurance policy?
Many insurance companies don't count auto glass damage as a claim on your policy. For confirmation about your specific auto glass coverage, we recommend reviewing your policy or reaching out to your agent or insurance provider. Keep in mind, that an auto glass claim falls under comprehensive coverage due to being a no fault claim and should not count against insurance premiums.
What if I only have liability coverage?
Liability insurance typically doesn't cover auto glass services as it only provides coverage for damages to other vehicles. At Mobile Pro Auto Glass, we offer various payment options including cash, check, and major credit cards for customers without comprehensive coverage.
Do I need to contact my agent or insurance company before I contact Mobile Pro Auto Glass Inc?
It's not necessary to contact your agent or insurance company first. Our team is experienced in verifying coverage, filing claims, and managing paperwork. We often have access to coverage information online, but if needed, we'll contact your insurance company to obtain the applicable coverage details.
How do I provide my claim number?
If you're managing your auto glass insurance claim personally, you can provide your claim number to Mobile Pro Auto Glass by calling or texting us after scheduling your appointment. We'll then work directly with your insurance company to submit the claim on your behalf.